"Don't Teachers and Students Deserve Technology that Just Works?"

Regardless of how technology is acquired, used or supported in your school(s), we firmly believe that every school needs to assess its commitment to the sustainability of the technology investment, and to develop an ongoing strategy that takes into consideration what is required to allow the District to focus resources on the instructional mission.

Managing Technology in a Changing Environment

Many Districts have completed or have plans to complete significant upgrades or rollouts of various instructional and office technology systems. With the right leadership and vision, we see an ongoing commitment to a strong educational technology initiative over the short and long-terms, including an appropriate refresh plan. However, there can be growing concerns that traditional district technology support teams might not have (or maintain) the skills, budget or time to support the environment going forward. These conditions afford an opportunity to consider alternative models for providing technology support, management and strategic direction.

What is Technology Support?

Technology Support in a District should be designed to enable all users to gain greater benefits from the investment in technology by using the right resource at the right time in managing network infrastructure, security, data and communications and providing desktop support services.

Engaging with Techcare on certain of these requirements would also allow a District’s staff to focus their efforts and resources on elements of the technology investment that are instructional in nature, unique and core to the district mission.

At the end of the day, a good technology support plan will help a District move away from simply managing the problems on the network and computers, towards managing end-user expectations – so that the use of the tools will meet the specific and identified needs of the user(s).

What is right for your District or School?

With thousands of schools and districts in the area, there is not one “cookie-cutter” support plan that works for everyone. Depending on your current use of technology, budgets, staffing and expectations – Techcare has a sustainable technology support option for your team. Some examples of our more popular plan options are:

• Techcare Defend IT - Techcare provides an extensive set of monitoring, alerting and patching resources, with our dedicated team responding to issues only when escalated by you.
• Techcare Network IT – Along with the above resources, Techcare provides unlimited remote and onsite support for your network infrastructure.
• Techcare ROC IT – Along with all of the above services, the Techcare ROC (Remote Operations Center) provides unlimited remote support for all of your servers.
• Techcare Complete IT - Techcare works with your instructional and administrative team in the role of network administrators and network support team – whatever happens on your network is addressed by us.

We firmly believe that every school needs to assess its commitment to the sustainability of the technology investment, and to develop a strategy that takes into consideration potential staffing and organizational changes, allowing the District to focus on the instructional mission. For more information, please download our whitepaper.

Contact Us Today -- and learn how Techcare IT Solutions can review and update your overall technology support and deployment model – to give you the advantages your students and teachers need.

For more information on Techcare’s Instructional Technology Solutions, please visit Graphtech System, LLC.  Graphtech is a division of Techcare.